Grand Velas Riviera Maya - All Inclusive

Carretera Cancún-Tulum KM 62, Playa del Carmen MX

Swimming pool

4.8

(743 reviews)

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Check-In Information

Instructions:

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Additional fees apply for connecting/adjoining rooms and are subject to availability. This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Minimum Age: 18

Check-in: 3:00 PM, Check-out: 12:00 PM

About This Hotel

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor and 3 outdoor swimming pools and a sauna. The complimentary beach shuttle makes getting to the surf and sand a breeze.

Enjoy French cuisine at Piaf (+12 years old), a beachfront restaurant, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Free valet parking is available onsite.

Treat yourself to a stay in one of the 539 guestrooms, featuring indoor private spa tubs and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding, and all rooms are furnished with single sofa beds. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Distances are displayed to the nearest 0.1 mile and kilometer.

Playa Xcalacoco - 2 km / 1.2 mi
Tres Rios Ecopark - 3.7 km / 2.3 mi
Punta Esmeralda Beach - 4.7 km / 2.9 mi
Gran Coyote Golf - 4.7 km / 2.9 mi
El Camaleón Mayakoba Golf Course - 4.7 km / 3 mi
28 de Julio Square - 7.1 km / 4.4 mi
Guadalupe Church - 8.5 km / 5.3 mi
Playa 88 - 8.7 km / 5.4 mi
Playa Avenida Colosio - 8.9 km / 5.6 mi
Temazcal Natura - 9.2 km / 5.7 mi
Mamitas Beach - 9.4 km / 5.8 mi
Playa del Carmen Main Beach - 9.5 km / 5.9 mi
Plaza Las Americas - 9.7 km / 6 mi
Mario Villanueva Stadium Madrid - 10.1 km / 6.3 mi
Quinta Avenida - 10.5 km / 6.5 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 42.9 km / 26.7 mi
Cancun Intl. Airport (CUN) - 49.8 km / 30.9 mi

The preferred airport for Grand Velas Riviera Maya - All Inclusive is Cancun Intl. Airport (CUN).

A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf.

Near Playa Xcalacoco

Portuguese, English, Spanish

Visa, Debit cards, Cash, American Express, Mastercard

know_before_you_go:

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-in and contactless check-out are available.Enhanced food service safety measures are in place.Each guestroom is kept vacant for a minimum of 72 hours between bookings.On-site PCR COVID-19 testing is available for a USD 175 fee, and antigen/rapid COVID-19 testing is available for a USD 50 fee; reservations are required for on-site testing.This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Hotel Amenities

Air hockey
Proposal/romance packages available
Babysitting or childcare (surcharge)
Sailing nearby
Free WiFi
Scuba diving nearby
Number of bars/lounges - 6
Number of poolside bars - 3
Number of spa tubs - 4
Number of beach bars - 2
Number of outdoor pools - 3
Braille or raised signage
Number of swim-up bars - 3
Number of indoor pools - 2
In-room accessibility (in select rooms)
Water skiing nearby
Internet access
Roll-in shower (in select rooms)
Accessible bathroom (in select rooms)
Tours/ticket assistance
Multilingual staff
Concerts/live shows
Conference center
Number of coffee shops/cafes - 1
Ecotours on site
Laundry facilities
Children's club (free)
Elevator
Fitness facilities
Supervised childcare/activities (free)
Games
Banquet hall
Ballroom
Free grocery shopping service
Wheelchair accessible
Wheelchair-accessible concierge desk
Table tennis
Foosball
Wheelchair-accessible registration desk
Karaoke
Arcade/game room
Hiking/biking trails on site
Picnic area
Garden
Wedding services
Beach towels
Boat tours nearby
Free bicycles on site
Miniature golf on site
Private picnics
Couples/private dining
Luggage storage
Porter/bellhop
Business center
24-hour front desk
Playground on site
Kayaking on site
Terrace
Hair salon
ATM/banking
Pilates classes on site
Concierge services
Beach volleyball on site
Dry cleaning/laundry service
Gift shops or newsstand
Shopping on site
Beach yoga on site
Ziplining nearby
Free reception
Pool umbrellas
Conference space size (meters) - 8784
Swimming pool
Limo or town car service available
Internet access - wireless
Fitness classes on site
Parasailing nearby
Wheelchair accessible (may have limitations)
Health or beauty spa nearby
Beach umbrellas
Meeting rooms
Windsurfing nearby
Skydiving nearby
Spa treatment room(s)
Full-service spa
Yoga classes/instruction on site
Area shuttle (surcharge)
Free beach shuttle
Cave exploring/spelunking nearby
Children's toys
Children's games
Billiards or pool table
Number of restaurants - 8
Spa services on site
Golfing nearby
Safe-deposit box at front desk
Snack bar/deli
Sauna
Children's pool
Hiking/biking trails nearby
Steam room
Surfing/bodyboarding nearby
Free beach cabanas
Free self parking
Conference space
Free valet parking
Beach sun loungers
Computer station
Pool sun loungers
Conference space size (feet) - 94548